along — Shipping & Returns Policy

Applicable Territory: United Arab Emirates

Effective Date: 1st November 2025

Quick Summary

UAE-only delivery · Ground-level delivery in 2–3 working days · Next-day home assembly & safety briefing · Address changes allowed up to 2 days before delivery · Change-of-mind returns within 7 days only if assembly has not taken place and all boxes remain unopened · Customer pays return shipping · Refund issued in a couple of days, up to 14 working days after inspection.

This is a summary only. Please refer to the full policy below for details and conditions.

1. Coverage

This Shipping & Returns Policy applies to orders delivered within the United Arab Emirates only. Shipping cost is included in the product price.

2. Delivery timelines & method

Timeline: Delivery in 2–3 working days across all Emirates (standard UAE working days and working hours apply).
Ground-level delivery: Bikes are delivered in large cartons to the ground level or nearest accessible point. Stairs and elevators are not supported. Adequate access and safe indoor storage must be available.
Customer presence: A recipient should be present to sign and confirm receipt in good condition, or may opt for a digital proof of delivery.

3. Assembly & safety briefing

Home assembly and a safety briefing are arranged for the next day after delivery (subject to availability of our third-party service partner). Minor delays may occur due to third-party scheduling.

If the customer postpones or refuses the scheduled assembly appointment, the standard return window still applies from the original delivery date.

4. Address changes

You may request an address change up to 2 days before the delivery day (applies to both delivery and assembly). If a change is requested after this window or after dispatch, delivery and assembly fees will apply and are non-refundable.

5. Failed delivery

If delivery fails (no recipient, inaccessible location, or unsuitable conditions), a redelivery fee will apply at courier cost.

6. Late delivery (third-party carriers)

Once an order leaves our warehouse, delivery timelines are managed by third-party carriers. While we do our best to ensure timely delivery, carrier delays do not constitute grounds for cancellation or refund after dispatch.

7. Damage in transit

At delivery: if there is visible damage, refuse delivery and note the reason with the driver; or sign "UNCHECKED" if you cannot inspect immediately.
If possible, contact along support immediately via WhatsApp or phone at the time of delivery. Then follow the reporting steps below.
Report within 48 hours to hey@weridealong.com (or via the website contact form) with your order number, photos/videos, and a description. If not reported within 48 hours, the transit damage claim may be denied.

8. Returns & exchanges (change-of-mind)

Key condition: Returns are accepted only if assembly has not taken place and all boxes remain fully sealed in the original packaging with all accessories and documentation. No returns will be accepted if any box is opened.

Window: Returns accepted within 7 days of delivery.
Return shipping: For change-of-mind returns, the customer pays return shipping. For defective items, along covers shipping.
Process: Contact us first (WhatsApp, website contact form, or hey@weridealong.com) to obtain return authorization and instructions. Returns sent without authorization may be refused.
Inspection & refunds: The refund timeline begins once the returned product is received and inspected by our technician, not the date of return initiation. Refunds are issued in a couple of days and up to 14 working days after inspection.
Refund method: Refunds are made to the original payment method. Cash on Delivery (COD) is not available.
Non-returnable items: products that have been used, assembled, or had their packaging opened. Special orders are handled separately.

9. Cancellations

Before dispatch: You may cancel your order only before it has been dispatched.
After dispatch: Orders cannot be cancelled and will be treated as returns (customer pays return freight; opened-box returns not accepted).
Pre-orders / special orders: A 25% non-refundable deposit applies if the customer cancels. Special orders are handled separately.

10. Contact

We're available during standard UAE working hours to assist with delivery, assembly, returns, or cancellations.

WhatsApp
Email: hey@weridealong.com (or via the website contact form)
Website contact form